|
RITC Desktop Support is a complete solution for the research computing environment. Basic desktop support is the majority of our work effort and we are constantly attempting to improve accuracy and response time. We try not to set limits on what technology you can use in your research and support a much broader technology base than most campus support teams. In doing so we have developed a number of services to help in that goal.
| Help Desk Ticket: |
The RITC Tech ticket submission service is a bridge between our computer support clients and the RITC partner departments. Fill out a ticket to get a fast response to your desktop support issue. Help Desk Site |
| |
|
| Desktop Imaging: |
We have developed uniform computer images to provide the research laboratories a consistent and secure desktop environment. By using the same technology solution we can create restoration images of unique computers connected to lab instrumentation. Both solutions aid the researcher by allowing for a much faster recovery time after a failure. |
| |
|
| Legacy Support: |
We understand that "upgrading" is not always the solution. Many lab instruments, software packages, and research tools require older hardware and operating systems. We do are very best to make sure your lab can continue with research regardless of technological requirement. |
| |
|
| Remote Maintenance: |
We use a number of tools to help remotely diagnose and repair networked assets. This improves our consistency and response time. Among those are: ZenWorks, FileWave, and VNC (et alia). |
| |
|
|
